ocation Chennai/Hyd/Pune/Ahmedabad

(ITM) CyberSecurity Specialist - Cisco Umbrella: -

Provide Level 2/3 support for Cisco Umbrella operations.

- Monitor Umbrella dashboard for security events, policy violations, and system health as on when needed.
- Troubleshoot and resolve issues related to DNS-layer security, secure web gateway (SWG), cloud-delivered firewall, and roaming client deployments.
- Perform routine configuration changes (policy updates, allow/block lists, identity/group management) following change management processes.
- Respond to security alerts, investigate logs, and support incident response activities.
- Coordinate with network and security teams to ensure seamless integration with on-premises and cloud infrastructure.
- Apply updates, patches, and configuration changes as per the maintenance schedule.
- Document changes, incidents, and solutions in the ticketing system (e.g., ServiceNow).
- Support user onboarding/offboarding, including roaming client deployment and troubleshooting.
- Assist in periodic policy reviews, rule optimization, and compliance audits.
- Provide knowledge transfer and training to junior team members as needed.

📌 Cisco Umbrella Professional (Hubballi)
🏢 Han Digital Solution
📍 Hubballi