JOB DESCRIPTIONChief Operating Officer (COO) – Garment Manufacturing

Company Name: Lyallpur Emporium Pvt. Ltd.

Designation: Chief Operating Officer (COO)

Department: Operations

Reporting To: Managing Director (MD)

Location: Noida, Uttar Pradesh

Industry: Garment Manufacturing – School Uniforms and Retail Apparel

- JOB PURPOSE The Chief Operating Officer (COO) will be responsible for overseeing and optimizing the company's overall operations, including garment manufacturing, production planning, merchandising, procurement, inventory management, quality control, warehousing, supply chain, and retail operations.

The role requires a strategic and result-oriented leader who can improve operational efficiency, control costs, ensure timely order execution, strengthen departmental coordination, and achieve the company's production and business objectives.

- KEY RESPONSIBILITIES

A. Production & Manufacturing Management

- Oversee end-to-end garment manufacturing operations, including cutting, stitching, embroidery, finishing, quality checking, packing, and dispatch.
- Develop and implement production plans based on sales forecasts, order requirements, and delivery schedules.
- Ensure achievement of monthly and annual production targets.
- Monitor production capacity, manpower utilization, machine efficiency, and production output.
- Identify production bottlenecks and implement corrective measures to improve productivity.
- Ensure timely completion of bulk orders and maintain production schedules.
- Monitor in-house and outsourced production activities, including job work and contractor performance.
- Establish productivity benchmarks and accountability for production teams.

B. Merchandising & Order Management

- Oversee merchandising activities from order confirmation to final dispatch.
- Ensure proper coordination between sales, merchandising, sampling, purchase, and production teams.
- Monitor sampling, product development, approvals, and production readiness.
- Ensure availability of fabrics, trims, accessories, and other materials before production commencement.
- Track order status, delivery commitments, and pending production requirements.
- Ensure timely execution of school uniform orders and other customer requirements.

C. Supply Chain & Procurement Management

- Oversee procurement planning for fabrics, accessories, trims, packaging materials, and other production requirements.
- Ensure timely purchase of materials at competitive prices without compromising quality.
- Establish vendor selection, evaluation, and performance monitoring procedures.
- Monitor purchase orders, material receipts, supplier lead times, and pending deliveries.
- Ensure appropriate approval procedures for purchase orders and vendor payments in coordination with the concerned departments.
- Develop reliable vendor and contractor networks.
- Minimize procurement delays and supply chain disruptions.

D. Inventory & Warehouse Management

- Oversee raw materials, work-in-progress (WIP), finished goods, and goods-in-transit (GIT) inventory.
- Ensure accurate inventory records and reconciliation between physical stock and system data.
- Implement regular stock audits and investigate shortages, excess stock, and inventory discrepancies.
- Monitor material issuance, returns, transfers, and consumption.
- Establish controls to minimize fabric wastage, material loss, dead stock, and excess inventory.
- Ensure proper documentation of goods receipts, material movements, job work, and dispatches.
- Maintain optimum inventory levels based on production requirements and sales demand.

E. Quality Control & Compliance

- Establish quality standards at every stage of garment manufacturing.
- Ensure quality inspections for incoming materials, in-process production, and finished garments.
- Monitor rejection rates, rework, customer complaints, and product defects.
- Implement corrective and preventive actions to reduce quality issues.
- Ensure products meet approved specifications, size charts, fitting requirements, and customer expectations.
- Monitor compliance with applicable factory, labour, safety,



and environmental requirements.
- Coordinate with HR, Admin, and relevant specialists to address statutory and operational compliance matters.

F. Retail Operations & Sales Coordination

- Oversee operational performance of company-operated uniform retail stores.
- Monitor store-wise sales, stock availability, replenishment, inventory accuracy, and customer service.
- Coordinate with retail, warehouse, merchandising, and production teams to prevent stockouts.
- Review store performance, slow-moving inventory, and seasonal sales requirements.
- Ensure timely replenishment of school uniforms according to seasonal demand.
- Implement standard operating procedures (SOPs) for store operations, stock handling, and reporting.
- Coordinate with the sales and marketing teams to align production and inventory with business demand.

G. Cost Control & Financial Efficiency

- Monitor manufacturing costs, material consumption, labour costs, overtime, job-work charges, and operational expenses.
- Identify opportunities to reduce production costs and improve operating margins.
- Monitor wastage, rework, rejection costs, and avoidable operational expenditure.
- Work with Finance and Accounts to prepare operating budgets and review actual expenses against budgets.
- Track departmental costs and implement cost-control measures.
- Evaluate operational investments and recommend initiatives that improve productivity and profitability.

H. ERP, MIS & Process Automation

- Ensure effective utilization of the company's ERP/software systems for production, inventory, procurement, and order tracking.
- Establish accurate and timely operational reporting across departments.
- Monitor system data accuracy and ensure that material movements and production transactions are properly recorded.
- Implement standardized workflows for job cards, purchase orders, goods receipts, material issuance, and dispatches.
- Develop dashboards and MIS reports for management review.
- Identify opportunities for automation, process improvement, and better operational control.

I. Team Leadership & Departmental Coordination

- Lead and coordinate Production, Merchandising, Purchase, Inventory, Warehouse, Quality, and other assigned operational functions.
- Define departmental goals, key performance indicators (KPIs), and individual accountability.
- Conduct regular performance reviews with department heads.
- Improve coordination between manufacturing, sales, retail, finance, HR, and administration.
- Identify training requirements and strengthen the capabilities of operational teams.
- Build a culture of ownership, discipline, transparency, and continuous improvement.
- Resolve operational escalations and ensure timely completion of assigned responsibilities.

J. Strategic Planning & Management Reporting

- Translate the Managing Director's business objectives into actionable operational plans.
- Prepare annual, quarterly, and monthly operating plans.
- Review production performance, order fulfilment, inventory, costs, quality, and departmental productivity.
- Present periodic operational performance reports to the Managing Director.
- Identify operational risks and develop contingency plans.
- Recommend capacity expansion, process improvements, resource allocation, and business efficiency initiatives.
- Drive continuous improvement across manufacturing and retail operations.

3. KEY PERFORMANCE INDICATORS (KPIs)

The COO's performance will be evaluated against mutually agreed business targets, including:

- Production Achievement: Actual production against approved monthly targets.
- On-Time Delivery: Percentage of customer orders dispatched within committed timelines.
- Production Efficiency: Output per employee, line efficiency,



and capacity utilization.
- Manufacturing Cost: Cost per garment against approved standards.
- Material Utilization: Fabric and accessory consumption against approved consumption norms.
- Quality Performance: Rejection rate, rework percentage, and customer complaints.
- Inventory Accuracy: Accuracy of physical stock against ERP records.
- Inventory Control: Reduction in excess stock, shortages, dead stock, and unexplained inventory variances.
- Procurement Efficiency: Purchase cost, supplier lead time, and material availability.
- Order Fulfilment: Timely completion of orders against confirmed requirements.
- Retail Performance: Store-wise sales performance, stock availability, and replenishment efficiency.
- Cost Control: Achievement of approved operating budgets and reduction in avoidable expenditure.
- ERP Compliance: Accuracy, completeness, and timeliness of operational transactions and MIS reporting.
- Team Performance: Achievement of departmental targets and timely closure of operational issues.
- Process Improvement: Successful implementation of measurable productivity, quality, and cost-saving initiatives.

4. EDUCATIONAL QUALIFICATIONS
- Bachelor's degree in Textile Technology, Garment Manufacturing, Apparel Production, Industrial Engineering, Operations Management, or a related field.
- MBA in Operations, Supply Chain Management, or Business Administration will be an added advantage.

5. EXPERIENCE REQUIRED
- 12–18 years of relevant experience in garment manufacturing, apparel production, or textile operations.
- At least 5 years in a senior leadership position, such as Head of Operations, General Manager – Operations, Plant Head, or COO.
- Experience managing multiple departments and large operational teams.
- Proven experience in production planning, merchandising coordination, procurement, inventory control, quality management, and cost optimization.
- Experience in school uniforms, institutional apparel, or seasonal garment businesses will be preferred.
- Experience managing both in-house manufacturing and outsourced job work will be an advantage.

6. REQUIRED SKILLS & COMPETENCIES
- Strong leadership and people management skills.
- Excellent knowledge of garment manufacturing processes.
- Strong production planning and execution capabilities.
- Expertise in supply chain, procurement, and inventory management.
- Financial understanding and cost-control capabilities.
- Strong analytical, problem-solving, and decision-making skills.
- Experience with ERP systems and operational MIS.
- Excellent coordination, communication, and negotiation skills.
- Ability to manage multiple departments and meet strict delivery deadlines.
- Solid focus on operational discipline, process improvement, and business profitability.

7. AUTHORITY & ACCOUNTABILITY The COO will be accountable for operational performance within the authority delegated by the Managing Director.

The role includes

- Recommending production plans, manpower requirements, and resource allocation.
- Reviewing and monitoring departmental budgets and operating expenses.
- Evaluating supplier, contractor, and departmental performance.
- Recommending process changes and cost-saving initiatives.
- Ensuring adherence to approved SOPs and internal control procedures.
- Escalating significant financial, operational, compliance, and business risks to the Managing Director.
- Ensuring that operational decisions and expenditure remain within approved budgets and delegated authority.

8. EXPECTED OUTCOMES The successful candidate is expected to:
- Establish a structured and accountable operational system.
- Improve production planning and delivery performance.
- Reduce manufacturing costs, wastage, and rework.
- Strengthen inventory accuracy and material control.
- Improve coordination between manufacturing, merchandising, procurement, warehouse, and retail teams.
- Enhance ERP adoption and operational reporting.
- Improve departmental productivity and accountability.
- Support sustainable business growth and profitability.

Pay: ₹80,000.00 - ₹150,000.00 per month

Work Location: In person

📌 Chief Operating Officer (COO) (Noida)
🏢 Lyallpur Emporium
📍 Noida