We are Hiring | Chief Manager - Collections

Location: Headoffice, Thane (Mumbai)

Experience: 12 Years

Industry: NBFC / Banking

Product Experience: Two-Wheeler Collections Mandatory

Reporting to: Management (MD Reporting)

We are looking for an experienced Chief Manager - Collections to lead and drive collection performance across multiple states.

Geographical Responsibility:

Madhya Pradesh | Uttar Pradesh | Chhattisgarh | Rajasthan | Vidarbha (Maharashtra)

Key Responsibilities

- Drive overall collection performance across the assigned states and zones.
- Lead and monitor collection performance through Zonal Collection Managers (ZCMs) and Area Collection Managers. Driving collection from the zones through inhouse telecalling and field collection executives.
- Review collection efficiency, delinquency, roll rates, bounce, resolution and portfolio quality.
- Identify gaps in collection performance and implement corrective action plans.
- Drive productivity and performance of the telecallers & field collection team.
- Monitor state/zone-wise collection targets and ensure achievement of business and recovery objectives.
- Develop and implement effective collection strategies for improving resolution and reducing delinquency.
- Align with Collection agencies and drive them.




- Conduct regular performance reviews with ZCMs / Area Collection Managers and ensure timely action on underperforming areas.
- Work closely with Business, Credit, Risk and other stakeholders to improve portfolio quality and collection outcomes.
- Ensure adherence to company policies, regulatory requirements and collection processes.

Candidate Profile

15 years of experience in Collections

Strong recent experience in Two-Wheeler Collections Mandatory

Experience in NBFC / Banking / Retail Lending preferred

Proven experience managing large geographical areas and multi-location collection teams

Strong understanding of delinquency management, field collections and collection metrics

Robust leadership, analytical, and execution capabilities

Willingness to be based at HO Thane, with travel across assigned regions as required

Role: Collection Head, Industry Type: NBFC (Micro Finance), Department: BFSI, Investments & Trading, Employment Type: Full Time, Permanent Role Category: Lending Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Collections Collection ManagementNpa ManagementDelinquency ManagementCollections ProcessCollections StrategyRecovery ManagementRecoveryNpaDebt Management

📌 Chief Manager - Collections (Thane)
🏢 MANBA FINANCE
📍 Thane