: We are looking for someone who is confident on calls, comfortable with chat, target-oriented and positive at customer handling.

Profile: Chat & Calling Executive – NGO Process Location: Jaipur (Near Vivek Vihar Metro Station) Department: Customer Support / Telecalling Process Type: Blended Process Calling: 70% Chat: 30% Experience: 3 Months – 3 years Employment Type: Full-time Work Mode: Work from Office Job Summary A Chat & Calling Executive needs to handle customer communication through both voice calls and chat. The role will primarily involve outbound/inbound calling (80%) along with chat support (30%). The candidate should have good communication skills, a customer-focused approach and the ability to manage multiple conversations professionally.

Key Responsibilities Calling – 70% Handle inbound and outbound customer calls. Understand customer requirements and provide appropriate information. Explain products/services, offers and processes clearly.

Follow up with customers through calls. Maintain proper call records and customer details. Handle customer queries and objections professionally. Achieve assigned daily/weekly/monthly calling targets. Ensure proper follow-up on leads and pending cases.

Escalate unresolved issues to the concerned team.



Chat Support – 20% Respond to customer queries through chat. Provide accurate and timely information. Handle multiple chats professionally when required.

Maintain proper chat etiquette and response quality. Convert/qualify leads received through chat, wherever applicable. Maintain records of important customer interactions.

Candidate Requirements

Minimum 12th pass; graduate preferred. 6 months – 3 years of experience in telecalling, customer support, salesor chat process preferred. Good Hindi communication skills. Basic to good English communication skills. Good typing and chat-handling ability. Comfortable with computer systems and basic MS Office/Google Sheets. Good listening, convincing and problem-solving skills. Target-oriented and disciplined. Comfortable working in a blended voice + chat process.

Key Performance

Indicators (KPIs) Daily/Monthly calling volume. Connected calls and follow-up performance. Lead conversion, wherever applicable. Customer handling and call quality. Chat response time and quality. Customer satisfaction. Attendance and adherence to working hours. Achievement of assigned targets.

Notes: Interested candidates can call us at (phone hidden) and what'sapp their resume at (phone hidden).

📌 Chat Support Executive (Jaipur)
🏢 Child Care India Trust
📍 Jaipur