Experience : 4-8 Years

Location : Gr Noida

Work Mode : Hybrid (3 Days WFO)

Notice Period : Immediate - 30 Days

Title : JD for Change Management Position

Key Responsibilities

- Own and manage the Change Management process end-to-end
- Review and validate change requests for completeness and risk
- Ensure proper impact assessment, testing evidence, and rollback plans
- Manage and facilitate CAB (Change Advisory Board) meetings
- Maintain the Forward Schedule of Changes (FSC)
- Coordinate changes across infrastructure, applications, and vendor teams
- Ensure changes are implemented within approved change windows
- Govern Emergency Changes and ECAB approvals
- Ensure Post Implementation Reviews (PIR) for failed or major changes
- Track and reduce change failures and change-related incidents

Governance & Reporting

- Ensure compliance with Change Management policies and ITIL practices




- Prepare weekly and monthly change reports
- Monitor change success rate, emergency changes, and backlog
- Highlight high-risk changes and potential conflicts

Stakeholder Coordination

- Communicate planned changes to business and technical teams
- Escalate risks or conflicts to leadership when required
- Work closely with Incident, Problem, Release and Service Management teams

Skills & Experience

- Solid knowledge of ITIL Change Management
- Experience with ITSM tools (ServiceNow / Jira / Remedy)
- Good stakeholder management and communication skills
- Experience managing CAB governance

Key Deliverables

- CAB meeting governance
- Forward Schedule of Changes
- Change reporting and dashboards
- Failed change analysis and improvements

📌 Change Management Engineer (Greater Noida)
🏢 Coforge
📍 Greater Noida