Company Description :-

Dr. Agarwal’s Eye Hospital is a state-of-the-art super specialty center offering comprehensive eye care solutions. Promoted by internationally renowned Dr. J. Agarwal and family, the hospital has decades of experience and is recognized as one of the major eye centers globally, including recognition at the XXVI International Congress of Ophthalmology in Singapore.

The hospital is known for pioneering advanced procedures such as Micro Phakonit Cataract Surgery, Zyoptix treatments for refractive errors, Aberropia corrective treatment, and innovative techniques in cataract surgery. With a highly skilled and motivated team of ophthalmologists and surgeons, the group has successfully expanded to locations in Tamil Nadu, Andhra Pradesh, Rajasthan, and Mauritius. The hospital and its promoters have received several international awards for excellence in eye care surgery, including the Barraquer Award and the Kelman Award.

Role Description :-

The Centre Head Branch Operations will oversee day-to-day management of the Tirunelveli center, ensuring smooth clinical and administrative operations in a full-time, in office role.

Responsibilities include supervising front office, billing, and support staff; monitoring patient flow; and coordinating with medical teams to maintain high service standards and patient satisfaction. The role involves managing schedules, optimizing resource utilization, overseeing inventory and facility maintenance, and ensuring compliance with hospital policies and regulatory requirements.

The Centre

Head will track operational and financial performance, prepare reports, implement process improvements, and support local marketing and community engagement activities to grow the center. This position requires hands-on leadership, active problem-solving,



and consistent communication with senior management to align branch performance with organizational goals.

Roles & Responsibilities:

· Ensure smooth functioning of all healthcare operations in the assigned hospital.

· Responsible for day-to-day operations of the branch focusing on customer service, quality, people management and process adherence.

· Handling the revenue of the hospital.

· Ensure smooth functioning of the assigned branch.

· Tracking branch performance.

· Focus on patient satisfaction and quality.

· Credit billing status to be monitored. Pending ALs for submission of bills.

· Checking of Counsellors reports daily for Advise Vs Converted / Counselled.

· Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.

· Report to be submitted to Management.

· Giving On Job training to counsellors and patient care associates.

· Random Counseling.

· Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)

· Interaction with Doctors about Targets, High Value Cases & Procedures.

· Co-ordination with Surgeons.

· Attend to patient Complaints of your zone & speaking to them personally.

· Prepare a monthly tour plan and submit for approval.

· Daily and monthly report with summary of area with explanation.

· Define and drive Standard Operating Procedures for service excellence.

Key Requirements: -

· 8+ years of leadership experience in a hospital

· Lead 50–100-member teams

· Handle mid-to-large business volumes

· Focus on patient experience & service quality

· Drive business development

· Manage doctors & stakeholders

· Strong communication skills

* Responsibilities can be modified subject to necessity.

Thanks & Regards,

Krishnamoorthy C

Assistant Manager - HR

Dr Agarwal's Eye Hospital

Mobile: 88834 64751

📌 Centre Head (Tirunelveli)
🏢 Dr.Agarwal's Eye Hospital
📍 Tirunelveli