PropMarker is an AI-powered property intelligence and analytics platform helping UK property investors identify investment opportunities, analyse property deals, and make informed investment decisions using data-driven insights.

We are looking for an experienced and results-driven Business Development & Client Retention Manager to join our office-based team at Infopark, Kochi.

This role focuses on building strong relationships with UK clients, converting free-trial users into paying subscribers, improving product adoption, and retaining existing customers. You will work closely with our UK and India teams to drive subscription growth, improve customer satisfaction, and contribute to the continued growth of PropMarker.

The ideal candidate will have 3 to 5 years of relevant experience, excellent English communication skills, and confidence in handling international client calls, product demonstrations, sales conversations, and customer retention activities.

Key Responsibilities1. Business Development & Sales• Conduct product demonstrations for prospective customers and explain PropMarker's features, benefits, and value proposition.

- Follow up with new sign-ups and free-trial users to encourage product adoption and convert prospects into paying subscribers.
- Identify sales opportunities and guide potential customers through the subscription journey.
- Understand customer requirements, address objections, and communicate the value of PropMarker effectively.
- Develop strong follow-up processes to improve lead conversion and subscription growth.
- Work towards individual and team targets for sales conversions and revenue growth.
- Client Relationship Management & Retention• Build and maintain strong relationships with UK clients through phone calls, WhatsApp, and email.
- Conduct regular retention calls with existing subscribers to understand their experience, gather feedback and identify potential cancellation risks.
- Proactively engage with inactive users and customers considering cancellation to understand their concerns and identify suitable solutions.
- Help customers understand and use PropMarker's features effectively to improve product adoption and satisfaction.
- Maintain consistent communication with clients throughout their customer journey.
- Identify opportunities to improve customer loyalty, subscription renewals, and long-term retention.
- Customer Support & Communication• Provide professional and timely support to UK customers through phone, WhatsApp, and email.




- Handle customer enquiries related to product features, subscriptions, and general platform usage.
- Resolve customer concerns efficiently and coordinate with the technical team when further assistance is required.
- Maintain professional communication standards and ensure timely follow-ups.
- Record customer interactions, enquiries, feedback and support issues accurately.
- Reporting & Performance Management• Track leads, product demonstrations, trial conversions, and subscription outcomes.
- Monitor customer engagement, retention performance, and cancellation trends.
- Maintain accurate CRM records and structured customer reports.
- Analyse reasons for trial drop-offs and subscription cancellations.
- Share customer insights and actionable recommendations with management to improve sales performance and customer experience.
- Contribute ideas to improve conversion rates, retention strategies, and subscription revenue.
- Internal Team Coordination• Work closely with the UK and India teams to coordinate client communication and business development activities.
- Share customer feedback and product improvement suggestions with the relevant internal teams.
- Collaborate with technical and management teams to support customer satisfaction and platform improvements.
- Contribute to the development of effective sales, follow-up, and customer retention processes.

Experience & Requirements• 3 to 5 years of relevant experience in business development, inside sales, customer success, client relationship management, or customer retention.
- Excellent spoken and written English, with the confidence to communicate professionally with UK clients.
- Previous experience working with UK or international clients is highly preferred.
- Proven experience in client-facing roles involving sales conversations, customer follow-ups, or relationship management.
- Experience conducting product demonstrations and converting leads into paying customers will be an advantage.
- Understanding of customer retention, subscription renewals, and cancellation prevention.
- Strong telephone communication, negotiation, problem-solving, and interpersonal skills.




- Ability to manage multiple client interactions while maintaining accurate records and timely follow-ups.
- Familiarity with CRM platforms, spreadsheets, and customer reporting tools.
- A proactive, organised and target-oriented approach to work.
- Ability to collaborate effectively with teams across India and the UK.
- Willingness to work from our Infopark, Kochi office, during working hours aligned with UK business requirements.

Key Performance AreasPerformance will be evaluated based on the following areas:
- Free-trial to paid-subscription conversion rates.
- Product demonstration effectiveness and sales performance.
- Customer retention and reduction in cancellations.
- Lead follow-up consistency and pipeline management.
- Product adoption and customer engagement.
- Customer satisfaction and response times.
- Accuracy of CRM records and reporting.
- Contribution to subscription growth and revenue targets.

Salary & BenefitsWorking Hours: Office-based shifts aligned with UK business requirements. Exact working hours will be communicated during the recruitment process.

Salary, incentives, and benefits will be confirmed based on the position, experience, and company policy.

Why Join PropMarker?• Work with an AI-powered PropTech platform serving the UK property investment market.

- Gain direct exposure to international clients and business development operations.
- Develop expertise in sales conversion, customer success, subscription growth, and client retention.
- Collaborate with teams across India and the UK.
- Contribute directly to business growth and customer experience improvements.
- Build your career within a technology-focused and growth-oriented organisation.

Positions AvailableFull-Time: Office-based position with working hours aligned with UK business requirements.

Part time: Office-based position with agreed working hours and responsibilities.

How to ApplyInterested candidates can submit their CV along with a brief introduction outlining their relevant experience in business development, sales, customer success, or client relationship management.

Please include your responses to the five screening questions when applying.

Application Email: [[email protected]]

Job Title: Business Development & Client Retention Manager

Company: PropMarker

Location: Infopark, Kochi, Kerala

Experience: 3 to 5 Years

Employment Type: Full-Time / Part-Time

Work Arrangement: Office-Based

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