Business Analyst / Project Coordinator / SME

Contact : [email protected] / (phone hidden)

Location: Delhi

Experience: 10+ years

Department: Delivery & Client Engagement

Employment Type: Full-time, In office

Language Requirement: Hindi proficiency is mandatory

Job Summary

We are hiring an experienced Business Analyst / Project Coordinator to connect client requirements with product and engineering delivery. The role involves gathering requirements, preparing clear documentation and coordinating multiple software projects.

Fluency in spoken, written and reading Hindi is mandatory, along with strong English communication skills.

Key Responsibilities

- Act as the coordination point between clients, stakeholders and engineering/product teams.
- Conduct requirement workshops, stakeholder interviews and field visits.
- Prepare Business Requirement Documents, Functional Requirement Documents, user stories and process flows.
- Communicate with Hindi-speaking clients, government officials and field teams.
- Translate requirements and documentation between Hindi and English where required.
- Track project schedules, milestones, dependencies, risks and action items.
- Coordinate User Acceptance Testing, client feedback,



change requests and sign-offs.
- Maintain status reports, meeting minutes, risk and issue logs, and delivery trackers.
- Support proposals, demonstrations, solution walkthroughs and tender clarifications.
- Escalate delivery blockers and coordinate their resolution.
- Prepare user manuals and deliver training in Hindi and English.

Required Skills and Qualifications

- 10+ years of experience in business analysis, project coordination or a combined delivery role within IT/software projects.
- Mandatory fluency in Hindi and strong English communication.
- Experience documenting requirements and coordinating complete project lifecycles.
- Working knowledge of Jira, MS Project, Asana or similar tools.
- Strong stakeholder management, negotiation and conflict-resolution skills.
- Willingness to travel to client locations, including North India, as required.

Preferred Skills

- Experience with government, PSU or large enterprise clients.
- Exposure to healthcare, education or e-governance projects.
- CBAP, PMP or PRINCE2 certification.

Pay: ₹1,060,000.00 - ₹2,100,000.00 per year

Work Location: In person

📌 Business Analyst / Project Coordinator (Delhi)
🏢 ZTS
📍 Delhi