- Interacting with clients via. email, web-based systems and telephone to resolve their problems and gather feedback.

- Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions.

- Identifying any bugs / issues in the software and assisting in their resolution.

- Building strategies to improve efficiency, profitability and quality of service.

- Reviewing existing product / feature documentation; publish documentation in internal knowledge bases.

- Testing & analysis of all products & services.

Experience

- 0-2 years in customer service or similar capacity, preferably on an IT platform.

Educational Qualifications

- Graduate from any stream. Any engineering, or BSc (IT or computers) preferred.

Detailed Requirements

- Must be customer-focused,



and willing to do whatever it takes to resolve customer issue.

- Strong customer interaction skills and ability to work in a variety of customer situations.

- Outstanding written and verbal communication skills.

- Ability to solve complex problems quickly, inventively and resourcefully.

- Good working knowledge of computers and the Internet; strong ability to develop new skills.

- Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.

- Robust attention to detail.

- Avid internet user, with strong inclination towards technology.

- Highly motivated and energetic team player, with excellent interpersonal skills.

📌 Blogger (Mumbai)
🏢 Dongre Technoquip
📍 Mumbai