AWS Cloud Engineer (L1/L2 Support &

- Operations)

- - Experience: 8–10 Years

- Type: Full-Time

Role Overview

We are seeking an experienced AWS Cloud Engineer with 8–10 years of IT infrastructure background, specializing in L1/L2 operations, system administration, and infrastructure support. This role focuses on maintaining 99.9%+ availability, resolving operational incidents, automating routine admin tasks, and executing standard infrastructure deployments across multi-account AWS environments.

Key Responsibilities

First-Line Support &

- Monitoring

- - Incident Management: Handle incident intake, triage, initial troubleshooting, and ticket resolution for P3/P4 issues; escalate complex P1/P2 incidents to L3/Engineering teams.

- Proactive Monitoring: 24/7 system health monitoring using CloudWatch, Datadog, and Nagios; respond promptly to alerts and system warnings.

- Service Desk &
- Access Requests:
Manage user access requests, IAM role assignments, security group modifications, and password/credential resets.

Operational Engineering &

- Maintenance

- - Compute &
- Storage Admin:
Provision, scale, and manage EC2 instances, EBS volumes, S3 buckets, EFS, and AMIs; manage snapshot backups and lifecycle policies.

- Database &

- Backup Operations:

Perform routine maintenance, patching, manual snapshots, and point-in-time restores for Amazon RDS, Aurora, and DynamoDB.

- Networking Maintenance: Support VPC configurations, subnets,



route tables, security groups, Network ACLs, Route 53 DNS records, and VPN connections.

- Patching &

- Compliance:

Manage automated patch baselines using AWS Systems Manager (SSM) for Linux/Windows EC2 fleets.

- Basic IaC &

- Scripting:

Maintain and run existing Terraform/CloudFormation scripts and execute Python/Bash scripts for routine task automation.

- FinOps Execution: Identify idle resources, unattached EBS volumes, and outdated snapshots to optimize monthly cloud spend.

Core Skill Set

Category

Technologies / Tools

AWS Core Services

EC2, S3, EBS, VPC, IAM, Route 53, Systems Manager (SSM), KMS

Databases

RDS (MySQL/PostgreSQL), Aurora, DynamoDB (Basic Admin &

- Restores)

Monitoring &

- Logging

CloudWatch, CloudTrail, Datadog, Grafana

OS &

- Scripting

Linux (RHEL/Ubuntu), Windows Server, Bash, Python

IaC &

- CI/CD

Terraform (Execution &

- Maintenance), AWS CodePipeline, GitHub

ITSM &

- Tools

ServiceNow, Jira, Confluence, PagerDuty

Qualifications &

- Certifications

- - Experience: 8–10 years in IT sysadmin/infrastructure operations with 5+ years hands-on with AWS.

- Certifications: AWS Certified SysOps Administrator – Associate (Required)
- AWS Certified Solutions Architect – Associate (Preferred).

- Process Knowledge: Robust ITIL framework understanding (Incident, Problem, and Change Management).

📌 AWS Cloud Engineer/Support & Operations) (Bengaluru)
🏢 Inoptra Digital
📍 Bengaluru