About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver creative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.co

Role Summary

Should be a Graduate

1 to 3 years of experience in US Life Insurance services/products

Should have good communication and analytical skills

Should be a self-starter, proactive and target oriented

Should have knowledge in MS office applications

Should be flexible to work in night shifts and must extend when business required

Roles & Responsibility:

Review and process life insurance claims accurately and within defined turnaround times (TAT).

Validate claim documentation, beneficiary information, policy coverage, and eligibility requirements.

Determine claim status based on policy provisions and supporting documents.

Prepare claim calculations and payment recommendations as per established guidelines.





Complete claim activities in workflow systems and maintain accurate records.

Escalate complex or sensitive claims to appropriate authority for resolution.

Achieving the stringent daily productivity targets

Provides excellent customer service by responding in a timely and appropriate manner to all internal inquiries

Responsible for performing all tasks within department quality and service level agreement standards.

Work with US partners and build professional relationship

Participate in team huddles, training sessions, and operational meetings.

Assist peers during high-volume periods.

Contribute to a positive and collaborative work environment.

Strict adherence to non-disclosure of client information by preserving client confidentiality

Researching on the queries/requests sent by the business partners/transaction processing/client support teams and replying to the same with minimum response time

Taking active participation in process improvements and automation

Excellent organizational skills with ability to identify and prioritize high risk transactions

Completing assigned responsibilities within defined SLAs

Education

Graduation

Primary Skill:

Life Claims knowledge

Secondary Skill:

MS Office, Good communication and Analytical Skills

Location:

Pune

📌 Associate (India)
🏢 Voya Financial
📍 India