Job highlights

- Primarily works in standard office environment or remotely.

Night

Shift & 24x7 rotational shift. May require after-hours,on-call support and / or holidays.

- Preference.

- Ideal Candidate Profile.

Good to have: SQL,Application Support,Troubleshooting Experience,Networking,and Database knowledge.

- Excellent verbal and written communication. Troubleshooting experience

Associate Technical Support Consultant (3-5 years, SQL, App Support) - Pune, India

Job Summary

- Provides higher-level technical support to customers via the telephone and/or Internet (e.g., instant message, email).

- Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.

- Maintains log of system issues and conveys customer feedback to product development staff.

- Possesses sound knowledge of organization's products. Assist field technicians who are troubleshooting problems or repairing products.

- Understanding of the healthcare and/or IT industry and applications.

Ideal Candidate Profile

Good to have: SQL, Application Support, Troubleshooting Experience, Networking, and Database knowledge.

- Interact with customers to help troubleshoot and resolve complex technical product problems or issues.

- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.

- Track and document inbound support requests and ensure proper notation of customer problems or issues.





- Document problems and solutions to train lower-level support on how to properly address customer or product problems.

- Communicate with product development department to improve on current design or to identify possible problems with design.

- Stay abreast of current technology in products, design changes, and new products offered.

- May travel to client site to resolve extremely complex customer and product issues.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or related technical discipline.

- Skilled certifications are highly preferred and considered a strong asset.

Mandatory Skills

- Excellent verbal and written communication

- Troubleshooting experience

Working Arrangements

- Primarily works in standard office environment or remotely

- Night Shift & 24x7 rotational shift

- May require after-hours, on-call support and/or holidays

- On-call and after-hour work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs.

Preference

Experience with healthcare products in a support, development or consultancy environment, with experience in developing or supporting the assigned products and demonstrated competence in functional or technical components of the assigned products.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Technical Support Consultant (Pune)
🏢 Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]
📍 Pune