Job highlights

- Candiate must be a Graduate / Post Graduate
- Provide product and service information to customers . Research required information using available resources . Research,identify and resolve customer complaints using applicable
- Candidate must have command / proficiency in both English Hindi
- Proficient with MS Office (Excel,Word,PowerPoint)
- Answer incoming calls OR respond to customer emails
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable software
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary

Job Specification 1.Candiate must be a Graduate/Post Graduate

2.Candidate must have command/proficiency in both English Hindi

3.Proficient with MS Office (Excel, Word, PowerPoint)

📌 Associate/Sr Associate Contact Center (Hyderabad)
🏢 KFin Technologies
📍 Hyderabad