Description

About Alvarez &

- Marsal

Alvarez &
- Marsal (A&M;) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work - guided by A&M;'s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.;

The Team

We are looking for a seasoned consulting skilled with experience in process transformation, operational excellence, and business change within the Financial Services sector. The ideal candidate will have a strong track record in leading complex transformation engagements, designing and implementing future-state operating models, and driving measurable impact through process re-engineering, digitization, and automation initiatives.

This role demands a blend of strategic problem-solving and operational rigor — someone who can partner with senior client stakeholders, translate business challenges into actionable transformation roadmaps, and lead high-performing consulting teams to deliver sustainable results.

Given our growth ambitions, we seek an individual who is entrepreneurial, outcome-oriented, hands-on, and comfortable operating with ambiguity while driving multiple priorities independently.

How You Will Contribute

- Lead Transformation Engagements: Lead and deliver end-to-end process and operations transformation programs across key areas such as retail banking, corporate banking, insurance, asset managers, payments.
- Drive initiatives in cost optimization, productivity improvement, process (re)design, operating model redesign,



and digital enablement for financial services clients.
- Solution Design &
- Delivery: Develop holistic transformation solutions integrating process re-engineering, automation (RPA/AI), analytics, and technology enablement to address client pain points.
- Define target operating models, process KPIs, and performance dashboards to ensure measurable outcomes and long-term sustainability.
- Client Engagement &
- Relationship Management: Build trusted relationships with onshore teams, C-suite and senior stakeholders
- Advise clients on strategic transformation priorities, operating model evolution, and implementation roadmaps aligned to their business objectives.
- Program &
- Change Management: Oversee multi-stream transformation programs ensuring delivery excellence, risk management, and stakeholder alignment.
- Drive change management initiatives to support adoption of new processes, systems, and behaviors.
- Practice Development &
- Thought Leadership: Contribute to the growth of the Financial Services consulting practice through solution development, go-to-market support, and client proposals.
- Team Leadership &
- Capability Building: Lead, coach, and mentor teams of consultants, fostering a culture of collaboration, innovation, and performance excellence.
- Develop internal capabilities in process transformation frameworks, design thinking, and operational analytics.

Qualifications

- Experience:



12–14 years of relevant experience in process transformation, operations consulting, or business change, preferably within top-tier consulting firms (including any with large financial institutions).
- Domain Expertise: Deep understanding of financial services operations — including retail/wholesale banking, lending, payments, or insurance — and awareness of evolving regulatory and digital trends.
- Transformation Delivery: Proven experience leading transformation programs encompassing process re-design, automation, target operating models, and performance improvement.
- Client Leadership: Demonstrated ability to engage onshore teams and senior stakeholders, build trusted advisory relationships.
- Project &
- People Management: Track record of managing large, cross-functional teams and delivering projects on time, within scope, and to high quality standards.
- Communication: Excellent presentation, facilitation, and written communication skills.

Your journey at A&M; We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M.; The possibilities are endless for high-performing and passionate professionals.

📌 Associate Director, FS Process Transformation & Operations Consulting - Global Capability Center (Gurugram)
🏢 Alvarez u0026 Marsal
📍 Gurugram