Company Description BrightCHAMPS is a global edtech company dedicated to bridging the gap between traditional education and real-world skills children need to succeed. Through a holistic learning platform, the company offers expert-designed courses in Coding, Financial Literacy, Math, Robotics, AI, Communication, and more, helping shape the next generation of leaders. Founded by educator and entrepreneur Ravi Bhushan, BrightCHAMPS has grown rapidly to serve learners in over 30 countries and conducts more than 200,000 live classes each month.

The company is backed by $63M in funding, valued at $650M, and has received multiple awards, including repeated “Startup of the Year” recognition. BrightCHAMPS promotes a collaborative, impact-driven work culture focused on making transformative, high-quality education accessible to every child.

Role Description The Associate – Customer Care (ROW Market) is a full-time, on-site role based in Bengaluru South. This role involves handling customer inquiries and resolving issues across various channels, ensuring a positive and consistent experience for parents, learners, and partners in Rest-of-World markets. The associate will manage support tickets, respond to queries, provide timely updates, and escalate complex concerns to the appropriate teams when needed.

They will track and document interactions, gather feedback,



and collaborate with internal stakeholders to improve processes and customer satisfaction. The role also includes maintaining service standards, meeting performance metrics, and supporting new initiatives that enhance overall customer care operations.

Qualifications

- Customer Service and Customer Support skills to manage inquiries, resolve issues, and deliver a high-quality support experience.
- Customer Satisfaction focus to build trust, collect feedback, and ensure positive long-term relationships with families and learners.
- Analytical Skills to interpret customer data, identify trends, and suggest improvements for processes and service quality.
- Strong Communication skills, both written and verbal, to interact clearly and professionally with diverse, global customers and internal teams.
- Ability to work in office in Bengaluru South and collaborate effectively in a fast-paced, cross-functional environment.
- Prior experience in customer care, contact center operations, or edtech/education domains is an advantage.
- Comfort with CRM tools, ticketing systems, and basic MS Office or Google Workspace applications.
- Bachelor’s degree or equivalent professional experience in a relevant field such as business, communications, or customer relations.

📌 Associate - Customer Care (ROW Market) (India)
🏢 BrightChamps
📍 India