Role & responsibilities

- Investigating and resolving complex Microsoft 365 support incidents, ensuring high levels of customer satisfaction and service quality.

- Supporting customers across Microsoft 365 workloads including Intune, Microsoft Entra ID, Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.

- Collaborating with colleagues, customers, and Microsoft Support to resolve technical issues and drive timely outcomes.

- Providing technical guidance and knowledge sharing within the team, supporting the growth and development of junior consultants.

- Contributing to automation, process improvement, and operational excellence initiatives across the Microsoft 365 support practice.

- Building expertise across Microsoft 365 technologies, security, compliance, and up-to-date workplace solutions through continuous learning and development.

Preferred candidate profile





- Strong experience supporting Microsoft 365 environments, including administration, troubleshooting, and operational support.

- Knowledge of Microsoft Intune, Endpoint Management, Microsoft Entra ID, Exchange Online, SharePoint Online, and OneDrive.

- Understanding of Microsoft 365 security, compliance, identity, and endpoint management best practices.

- Experience using PowerShell for administration, automation, and troubleshooting activities.

- Excellent communication and customer engagement skills with the ability to explain technical concepts clearly.

- Collaborative mindset with strong problem-solving skills and a passion for continuous learning.

📌 Associate Consultant - Intune (Delhi)
🏢 SoftwareONE
📍 Delhi