About EFS
Established in 2001, EFS Group is a global leader in integrated facilities management services with 75 service lines under 15 business verticals, and operations across 23 international markets. Creating sustainable value for clients and communities, the group delivers disruptive solutions that cater to some of the industry’s most complex needs, spanning sectors including infrastructure and security as well as hospitality and leisure. Home to 25,000 employees from different cultural and professional backgrounds across 30-plus offices, EFS prioritizes embracing and empowering its workforce.
EFS is an ISO-certified, award-winning, and credible choice among multinational companies, and government agencies as well as maintaining its reputation and trust working with 500 fortune companies.
EFS Group is a people-first organization that prioritizes employee well-being and fosters a diverse, inclusive work environment for career advancement through tailored learning and development programs. With a focus on client retention, innovation, and digital transformation, EFS Group is a trusted and agile facilities management services provider, offering a comprehensive portfolio of solutions, including technical operations, maintenance, soft services, and sustainability initiatives. Our commitment to excellence, compliance, and delivering maximum value to clients and stakeholders sets us apart in the global facilities management industry.
Purpose of the role
The purpose of the role is to direct all activities within an assigned project/account/contract, implementing approved strategies and ensuring the achievement of budgeted targets such as revenue, profit, collections, and operational excellence. The focus involves mobilizing the team to deliver world-class FM services, meet contractual obligations, and liaise with other departments. The scope encompasses client satisfaction, operational excellence, and service delivery in accordance with EFS standards.
The role includes but is not limited to:
Strategy
● Develop key FM standards and processes
● Analyze the project requirements and direct the approach to operations
● Proactively seek opportunities to increase the profit margins and maintain Cashflows for smooth operations.
● Promote and implement green initiatives that drive sustainability
● Sub-contractor selection based on best prices and quality of service
● Review the feasibility of solutions proposed by the Engineer and provide approvals
● Resource planning – choose the best team for your operations and develop them
● Look for opportunities to increase margins by proposing variation jobs to the client
● Review PPM plans and checklists
● Promote and implement green initiatives that drive sustainability
Business Growth
● Proactively seek opportunities to increase the profit margins and maintain Cashflows for smooth operations
● Look for opportunities to increase margins by proposing variation jobs to the client
● Operate and maintain agreed profit margins
Client Experience
Preparing inputs for MIS reports for assigned projects/accounts and sharing them with the Operations manager
● Respond to escalations in the best manner ensuring brand reputation
● Review and approve material requests based on the project budget
● Maintain agreed KPI and deliver SLAs
● Conduct monthly meetings with the client and build a healthy relationship
Team Management
● Resource planning – choose the best team for your operations and develop them
● Carry out mid-year and annual reviews of direct reportees
● Organize training for the team about the operation and handling of systems, machines, and equipment on-site to enable team development
● Develop positive working relationships among team members
● Implement reward/recognition initiatives to boost team morale
● Conflict resolution and providing support for team grievances
● Audit team performance periodically and discuss feedback with the operations manager
● Conduct periodic site visits and inspections to measure team performance
Key Result Areas
Result Area
Performance Indicator
Financial Excellence
Delivering agreed margins.
Variation Revenue.
Operational Excellence
All statutory & operational compliances
Customer Satisfaction
Controllable Contract Penalty reduction.
NPS / Client retention.
People/Team Leadership
Employee satisfaction & retention
HSE Compliance
Adherence to HSE regulations and proactive management of safety risks.
Qualification / Experience
Education
Bachelor’s (Technical / Commercial) degree minimum
MBA / M Tech / ME. Preferred
Experience
- 10+ years of experience
- Industry: Facilities Management / Projects / Technical Consulting / Real Estate Management / Community Management / Construction /
- Previous Role: Facility Manager, Sr Facility Engineer, Maintenance Manager, Operation manager, Project manager
Knowledge & Key Skills
● Excellent understanding of creating and delivering Operating Plans, Mobilization Plans, Projects Management, New Business Development, and Budget / P&L; Management
● Excellent organizational skills and ability to multitask, Business Acumen, and resource augmentation/mobilization to deliver projects
● Excellent time and work pressure management skills, ability to prioritize, ability to handle a team, high attention to detail, and ability to meet established deadlines.
● Solid communication & interpersonal skills
● Proven ability in stakeholder management including managing Group leaders/resources, recruiting & developing own team
Stakeholder Engagement & Job Context
Stakeholder Engagement
External
Internal
Service Providers
Senior Management
Contractors
Support Functions
Suppliers
FM Teams
Clients
Job Context: Site-based with frequent Office visits, and potential exposure to various environmental conditions.
Functional Competencies
Functional Competencies
Minimum Level of Proficiency (Scale of 1-5)
*1 being minimum and 5 being maximum
Business Acumen
3
Contract Management
3
Conflict Management
3
People Management
3
Risk Management
3
Client-Focused Service Delivery
3
📌 Assistant Manager - Facilities (Hyderabad)
🏢 EFS
📍 Hyderabad