- Send Announcement mail to Users about Application Usage Restriction during system Update / Maintenance/Program Release . Update daily log sheets and ensure proper shift hand-over .
- Coordinate with Development System Support teams as required .
Track
Releases / Data Patches and Coordinate Release Management process with stakeholders
- Preferred Skill Set
Application Support || Product Based MNC (Direct Payroll) || Kolkata Location
Job Profile
- Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.
- Track all alert emails and take required action
- Follow defined process flow for all cases
- Handle Code Registration Requests from Users.
- Handle Data Provision task.
- Do Primary analysis for responding to user queries
- Provide root cause analysis on reported problems and suggest solutions wherever possible
- Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
- Coordinate with Development System Support teams as required
- Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
- Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
- Update daily log sheets and ensure proper shift hand-over
- Document standard procedures
- Provide support during UAT and Training
- Ensure task timelines are met consistently and the process standards are followed.
- Gain knowledge of the International Shipping Industry business.
- Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.
- To complete all related tasks commensurating the position that may be assigned by the superiors from time to time
Preferred Skill Set
- Minimum 3+ years into Application Support
- Bachelor s degree in information technology, computer science, or related field
- Verifiable experience in Functional Application Support.
- Preferred to have valuable exposure in SQL
Job Category: Application Support
Job Type: Full Time
Job Location: kolkata
Work Experience: 3+ years
Salary: 6 - 10 LPA
Notice Period: 30 Days
📌 Application Support (Kolkata)
🏢 Digital Aptech
📍 Kolkata
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