Finance Control Management (FCM) is a comprehensive and integrated program that partners with Finance to identify, measure, assess, report, monitor and manage operational risk exposures, while supporting business process owners and applicable regulatory and legal requirements. Working collaboratively with the Enterprise Control Management & Regulatory Governance (ECM&RG;), subject matter experts, business partners and Control Management teams, FCM supports an effective control environment aligned with the Company’s Operational Risk Framework, including risk assessments, business and environmental internal control factors, and reporting and monitoring.

Purpose of the Role

The Analyst – Finance Control Management reports to the Manager, Control Management (Issues, Events and Remediation) and requires broad understanding of operational risk and controls, with responsibilities across risk identification and assessment, Issues Events and Remediation management, control testing and ongoing monitoring. The Analyst will collaborate with Finance process and Control Owners and risk partners to support timely resolution, sound documentation and continuous improvement.

Responsibilities

- Apply a broad understanding of Operational Risk Framework to support variety of roles in Finance Governance and Control including Issue Management, Risk identification and assessment, Control testing & monitoring activities, etc.
- Support end-to-end management of Issues, Operational Risk Events (OREs) and Remediation, including identification, triage, impact and severity assessment, documentation, tracking, escalation and closure.
- Support risk identification (Risk ID), process risk assessments (PRSAs), control rating activities and ongoing risk and control monitoring, including documentation and follow-up of identified gaps.
- Execute assigned control testing in accordance with established methodologies; assess evidence, document procedures and results, identify exceptions and coordinate timely follow-up with Control Owners.




- Facilitate breakdown investigations and root cause analysis; coordinate with Finance owners on corrective action plans (CAPs), remediation milestones, dependencies and timely resolution.
- Review Issue/ORE records, remediation evidence and closure documentation for quality and completeness; perform sample-based validation of resolution effectiveness and identify control enhancements.
- Analyze trends in Issues, Events and CAPs to highlight recurring themes, potential systemic risks, control weaknesses and lessons learned.
- Partner with Finance, Control Owners, Operational Risk Management, Compliance and other stakeholders to strengthen accountability, share insights and improve control processes and documentation.

Qualifications

- 2+ years of experience in operational risk, control management, internal audit, compliance, process governance or a related discipline.
- Willingness to work across any domain in Finance Control Management including Issue Management, Risk Identification, Testing, Monitoring, Risk Advisory, etc.
- Understanding of operational risk management lifecycle activities, risk and control concepts, and relevant governance or regulatory requirements.
- Strong analytical, organizational, project coordination and documentation skills, with attention to detail and competing deadlines.
- Effective written and verbal communication, stakeholder engagement and ability to apply established testing methodologies and assess evidence.
- Graduate degree in any discipline.

Preferred Qualifications

- Financial services experience and exposure to Issues/ORE management, root cause analysis, remediation, Risk ID, PRSAs or control testing.
- Familiarity with test scripts, evidence review, management reporting and control governance processes.
- MBA or equivalent postgraduate qualification.





At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with advantages that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

📌 Analyst-Control Management (Gurugram)
🏢 American Express
📍 Gurugram