Company Name: Exotic Yatra Holidays Private Limited

Department: Air Ticketing / Inventory Management

Job Type: Full-Time

Experience: Minimum 2–3 years of relevant experience preferred

- Job SummaryWe are looking for a skilled and commercially oriented Airline Ticketing Executive with hands-on experience in airline reservations, ticket issuance, fare analysis, pricing strategy, flight inventory management, and cost optimisation. The candidate should possess solid knowledge of airline fare structures, Global Distribution Systems (GDS), and online booking platforms, with the ability to maximise profitability while ensuring competitive pricing and efficient ticketing operations.
- Key ResponsibilitiesA. Airline Ticketing & Reservations

- Handle domestic and international flight reservations, ticket issuance, reissuance, cancellations, refunds, and schedule changes.
- Work with GDS platforms such as Amadeus, Galileo, or Sabre, along with airline portals and other booking systems.
- Analyse airline fare rules, baggage allowances, fare conditions, penalties, and ticketing deadlines.
- Ensure accuracy in passenger details, PNR management, ticket documentation, and booking records.
- Coordinate with airlines, consolidators, and travel partners to resolve booking and ticketing issues.

B. Pricing Strategy & Revenue Optimisation

- Develop and implement effective air ticket pricing strategies based on demand, seasonality, route performance, fare availability, and competitor pricing.
- Analyse published fares, negotiated corporate fares, consolidator fares, and special airline offers to identify the most profitable booking options.
- Compare available fares across multiple channels to secure competitive rates without compromising profitability.
- Monitor fare fluctuations and advise the sales team on suitable booking windows and pricing opportunities.
- Maintain appropriate service margins, mark-ups, and service fees in accordance with company policies.
- Identify opportunities to improve revenue through negotiated fares, promotional offers, and better sourcing channels.

C. Flight Inventory Management

- Monitor flight availability, booking classes, fare buckets, seat inventory, and fare changes across airline and GDS platforms.
- Track high-demand routes, peak-season availability,



and inventory constraints to support timely booking decisions.
- Manage reservations, waitlists, booking deadlines, and ticketing time limits.
- Coordinate with airlines and consolidators regarding seat availability, group fares, special inventory, and negotiated allocations where applicable.
- Maintain booking and inventory reports to support demand forecasting and sales planning.
- Identify potential booking risks, including expired ticketing deadlines, duplicate PNRs, and unnecessary reservations.

D. Cost Management & Profitability Control

- Evaluate total ticket procurement costs, including base fares, taxes, surcharges, booking fees, and applicable transaction charges.
- Identify cost-effective booking channels and compare airline, GDS, and consolidator options.
- Monitor cancellation penalties, reissue charges, refund deductions, debit memos, and avoidable booking losses.
- Minimise revenue leakage arising from ticketing errors, incorrect fare selection, missed deadlines, and policy violations.
- Reconcile ticket sales, supplier invoices, refunds, commissions, and applicable incentives.
- Prepare cost-versus-selling-price reports and track gross margins on ticketing transactions.
- Recommend process improvements to reduce operating costs and improve overall profitability.

E. Reporting & Coordination

- Prepare daily, weekly, and monthly reports covering ticket sales, fare comparisons, booking volumes, refunds, cancellations, and profitability.
- Coordinate with the sales, reservations, accounts, and operations teams to ensure smooth service delivery.
- Maintain accurate records of bookings, ticket costs, supplier payments, and outstanding refunds.
- Provide timely fare updates and inventory information to the sales team.
- Follow company policies, airline regulations, and applicable ticketing procedures.

3. Required Skills & Qualifications




- Graduate in any discipline; a diploma or certification in travel and tourism will be an advantage.
- Minimum 2–3 years of hands-on experience in airline ticketing and reservations.
- Practical working knowledge of Amadeus, Galileo, Sabre, or equivalent GDS platforms.
- Strong understanding of domestic and international airline fare structures, fare rules, taxes, and ticketing procedures.
- Demonstrable knowledge of pricing strategy, flight inventory management, and cost optimisation.
- Good numerical, analytical, and problem-solving skills.
- Proficiency in MS Excel, including fare comparison, cost analysis, reporting, and margin calculations.
- Strong negotiation, coordination, and communication skills.
- Ability to work under pressure, meet ticketing deadlines, and handle time-sensitive bookings accurately.

4. Key Performance Indicators (KPIs)Performance will be evaluated based on:
- Pricing Competitiveness: Ability to identify competitive fares while maintaining target margins.
- Profitability: Gross margin achieved on airline ticketing transactions.
- Cost Control: Reduction in avoidable booking costs, penalties, and financial losses.
- Inventory Efficiency: Effective monitoring of availability, booking classes, and ticketing deadlines.
- Ticketing Accuracy: Minimisation of errors, debit memos, and avoidable reissuance costs.
- Operational Efficiency: Timely ticket issuance, refunds, cancellations, and reissues.
- Reporting Accuracy: Timely and accurate preparation of ticketing and profitability reports.

5. Preferred Candidate ProfileThe ideal candidate should be more than a routine ticketing professional. We are looking for someone who combines strong operational ticketing expertise with commercial awareness, analytical thinking, and a clear understanding of how airline pricing decisions, inventory availability, and cost management influence business profitability. Candidates with proven hands-on experience in fare analysis, GDS operations, inventory monitoring, and ticketing cost control will be given preference.

- How to ApplyInterested candidates may email their updated CV@ [email protected] highlighting their airline ticketing experience, GDS proficiency, pricing knowledge, and experience in cost management and profitability analysis.

📌 Airline Ticketing Executive (Siliguri)
🏢 Exoticyatra Holidays
📍 Siliguri