Role & responsibilities

- Manage housekeeping, security, cafeteria, and other facility operations to ensure a protected, clean, and efficient workplace.

- Oversee vendor performance, manpower deployment, SLA compliance, and service quality across all soft services.

- Handle employee and guest service requirements, including complaints, events, meetings, and VIP visits.

- Ensure compliance with company policies, statutory requirements, audits, and HSE standards.

- Monitor safety practices, emergency preparedness, and workplace hygiene initiatives.

- Control facility costs, verify vendor invoices, and prepare MIS reports on operations, complaints, SLA performance, and expenses.

Preferred candidate profile

- Graduate/Diploma in Facility Management, Hospitality, Administration or related field.

- 5-10 years of experience in facility/soft-services management.

- Experience in corporate offices, IT/ITES, commercial buildings, industrial sites or large facilities.

- Strong knowledge of housekeeping, security, cafeteria, vendor management and facility operations.

- Good communication, leadership, negotiation and problem-solving skills.

- Working knowledge of MS Excel, MIS, SLA/KPI and audit processes.

📌 AFI - Lead (Administration ) (Nagpur)
🏢 Hexaware Technologies
📍 Nagpur