Job Description:

• Understanding the client’s query (FIT, Group, Leisure or Corporate).

• Checking available options on GDS. Also checking with any B2B wholesalers just in case.

• Suggesting best possible routing, airline by keeping in mind Immigration rules.

• Quoting the client lowest airfare in real-time or within few minutes of receiving the query.

• Calling for Passport copies of the client to create the PNR, store the fare.

• Updating the client with baggage allowance, seat & meal preference, special requests.

• Updating the client with issuance deadline, cancellation, rescheduling, refund policy.

• Aggressively following up on the query until the deal gets closed.

• Negotiating lowest possible deal with issuing IATA agent and get the ticket issued.

• Liaise relationship managers of Airline & B2B consolidators.

• Timely checking the Queues in GDS so as to avoid getting ADM.

• Following up with Airlines & Issuing agents for refunds if any.

• Checking weekly statements received from ticketing consolidators.

• Getting best SOTO fares & Coupon fares from their dealers.

• Issuing tickets on Client’s credit cards, Miles, Points when required.

• Coordinating with Accounts team to get invoice generated.





• Promptly sharing ticket copies and invoices with clients.

• Coordinating with clients for payments without any delay.

• Proactively asking the client if he/she needed any additional booking of visa, travel insurance,

accommodation etc. If yes, connect the client to our Operations / Sales team immediately.

• Remaining as one point contact for client until the end of the trip.

• Rescheduling, Cancelling the ticket as per client’s requirement.

• Remaining available 24x7 for any emergency situation or immediate travel bookings.

• Maintaining cordial relationship with the client so that they refer us more business.

Minimum criteria to apply for this job:

• Must be able to travel daily (Mon-Sat, 10am – 7pm) to our office at Charni Road and also work

from home when required.

• Must have 3+ years’ ticketing experience in International sectors outside Asia.

• Must have robust and effective communication and analytical skills.

• Must have in-depth knowledge of International destinations like Europe, UK, USA, Recent

Zealand, Africa in terms of Routing (especially in Open Jaw itineraries).

• Must be well versed with various B2B online ticketing portals.

📌 Senior Ticketing Executive Required Mumbai (India)
🏢 Explorus Travel
📍 India