We are seeking an L3 Technical Support Specialist to join our team in Karnataka. The ideal candidate will have a strong background in technical and customer support, specifically in voice communication. This role is crucial for ensuring that our customers receive the highest level of service and support for our products and services.

As an L3 Technical Support Specialist, you will be responsible for handling complex technical issues that require in-depth knowledge and expertise. You will work closely with customers to troubleshoot and resolve their concerns, providing timely and effective solutions. Your role will also involve collaborating with other teams to escalate issues when necessary and ensuring that all customer interactions are documented accurately.

Key responsibilities include:
Providing advanced technical support to customers via voice communication.
Troubleshooting and resolving complex technical issues.




Documenting customer interactions and solutions in the support system.
Collaborating with cross-functional teams to address customer needs.
Maintaining a high level of customer satisfaction through effective communication and problem-solving.

Required skills for this position include:
Solid technical support experience, particularly in voice communication.
Excellent customer service skills with a focus on customer satisfaction.
Ability to troubleshoot and resolve technical issues efficiently.
Robust communication skills, both verbal and written.
Ability to work collaboratively in a team setting.

If you are passionate about providing exceptional technical support and have the required experience, we encourage you to apply for this exciting opportunity.

📌 Technical Support Specialist Bengaluru
🏢 Accentrix Solutions
📍 Bengaluru