We are seeking an experienced L2 Technical Support Engineer to join our team in Uttar Pradesh. The ideal candidate will have a solid background in providing technical support and troubleshooting for various software and hardware issues. As an L2 Technical Support Engineer, you will be responsible for resolving complex technical problems, assisting customers with inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities:
Provide advanced technical support to customers via phone, email, and chat.
Troubleshoot and resolve technical issues related to software and hardware.
Collaborate with L1 support teams to escalate and resolve issues efficiently.
Document all support interactions and maintain accurate records of customer issues.
Participate in training sessions to stay updated on recent products and technologies.




Work closely with product development teams to provide feedback on customer issues and product improvements.

Required Skills:
Proven experience in technical support, specifically at L2 level.
Strong problem-solving skills and the ability to work under pressure.
Excellent communication skills, both verbal and written.
Familiarity with ticketing systems and remote support tools.
Ability to work independently and as part of a team.

If you are passionate about technology and customer service, and you meet the qualifications outlined above, we encourage you to apply for this exciting prospect. Join us in delivering exceptional support to our customers and contributing to our team's success.

📌 Technical Support Engineer Noida
🏢 Albireo Recruiters
📍 Noida