We are seeking a dedicated and experienced Customer Support Executive to join our team in Haryana. The ideal candidate will have a robust background in e-commerce and customer service, with a focus on providing exceptional support to our customers. As a Customer Support Executive, you will be responsible for managing customer inquiries through various channels, including voice and chat support, and ensuring a seamless experience for our clients.

Key Responsibilities:
Handle customer inquiries and provide timely and accurate information regarding products and services.
Assist customers with order management, including processing refunds and addressing any issues related to their orders.
Collaborate with other departments to resolve customer issues and improve service delivery.
Maintain a high level of professionalism and empathy while interacting with customers.




Document customer interactions and feedback to help improve our services.
Stay updated on product knowledge and company policies to provide the best support possible.

Required Skills:
Proven experience in customer support or a related field, particularly in e-commerce.
Strong communication skills, both verbal and written.
Ability to handle multiple tasks and prioritize effectively in a quick-paced environment.
Familiarity with BPO operations and customer service best practices.
Proficiency in order management systems and tools.

If you are passionate about customer service and have the skills to excel in a dynamic environment, we encourage you to apply for this exciting chance.

📌 Customer Support Executive Gurugram
🏢 Sharda Consultancy Services
📍 Gurugram