We are seeking a dedicated BPO L3 Technical Support skilled to join our team in Karnataka. The ideal candidate will have a strong background in providing technical and customer support, particularly in an international voice workplace. This role is crucial for ensuring that our clients receive the highest level of service and support, addressing their technical issues and inquiries effectively.

Key Responsibilities:
Provide L3 technical support to customers, resolving complex issues related to products and services.
Handle customer inquiries through voice communication, ensuring a high level of customer satisfaction.
Collaborate with other support teams to escalate and resolve issues that require additional expertise.
Document all interactions and resolutions in the support ticketing system to maintain accurate records.
Participate in training and development sessions to stay updated on product changes and enhancements.




Contribute to the continuous improvement of support processes and customer experience.

Required Skills:
Proven experience in L3 technical support and customer service, particularly in a BPO setting.
Robust communication skills, with the ability to convey technical information clearly to non-technical users.
Familiarity with international voice support and the nuances of working with diverse customer bases.
Problem-solving skills and the ability to think critically under pressure.
A customer-centric approach, with a commitment to delivering exceptional service.

If you are passionate about technology and customer support, and you meet the experience requirements, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.

📌 Bpotechnical Support Bengaluru
🏢 Accentrix Solutions
📍 Bengaluru