We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer service through various channels, including inbound and outbound calls, as well as chat support. This role is crucial in ensuring customer satisfaction and maintaining the company's reputation for high-quality service.

Key Responsibilities:
Handle inbound and outbound customer calls in a professional manner.
Provide support for customer inquiries related to products and services.
Assist customers through chat support, ensuring timely and accurate responses.
Maintain a thorough understanding of the company's offerings to effectively address customer needs.
Document customer interactions and feedback in the system for future reference.




Collaborate with team members to improve service delivery and customer experience.
Adhere to company policies and procedures while handling customer interactions.

Required Skills:
Solid communication skills, both verbal and written.
Ability to handle customer inquiries with patience and professionalism.
Familiarity with voice processes and customer support operations.
Experience in BPO settings is a plus.
Proficiency in using chat support tools and CRM software.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

If you are passionate about customer service and have the required skills, we encourage you to apply for this exciting opportunity to be part of our agile team.

📌 Customer Support Executive Mumbai (India)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 India