We are seeking a dedicated and experienced Technical Support Team Lead to join our dynamic team in Karnataka. The ideal candidate will have a solid background in technical support and will be responsible for leading a team of support professionals to deliver exceptional service to our international clients.

As a Technical Support Team Lead, you will oversee the daily operations of the support team, ensuring that all customer inquiries are addressed promptly and effectively. You will be responsible for training and mentoring team members, developing best practices, and implementing processes to improve service quality. Your role will also involve collaborating with other departments to resolve complex technical issues and enhance the overall customer experience.

Key Responsibilities:
Lead and manage a team of technical support representatives, providing guidance and support.
Ensure timely resolution of customer issues and maintain high levels of customer satisfaction.




Develop training materials and conduct training sessions for new team members.
Monitor team performance and provide feedback to improve service delivery.
Collaborate with technical teams to address escalated issues and implement solutions.
Analyze support metrics and identify areas for improvement.

Required Skills:
Proven experience in technical support, preferably in a team lead role.
Solid communication skills, both verbal and written, with a focus on international voice support.
Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
Excellent problem-solving skills and a customer-centric approach.
Familiarity with support ticketing systems and customer relationship management (CRM) tools.

If you are passionate about leading a team and providing top-notch technical support, we encourage you to apply for this exciting opportunity.

📌 Technical Support Team Lead Bengaluru
🏢 Accentrix Solutions
📍 Bengaluru