We are seeking a dedicated and experienced Customer Support Team Lead to join our dynamic team in Tamil Nadu. The ideal candidate will have a solid background in customer support, particularly within the international voice process, and will be responsible for leading a team of customer support representatives. This role is crucial in ensuring that our customers receive the highest level of service and support.

Key Responsibilities:
Lead and manage a team of customer support agents, providing guidance, training, and support to ensure high performance.
Oversee daily operations of the customer support team, ensuring that inbound and outbound calls are handled efficiently and effectively.
Develop and implement strategies to improve customer satisfaction and team performance.
Monitor team performance metrics and provide regular feedback to team members.
Handle escalated customer inquiries and complaints, ensuring timely resolution.




Collaborate with other departments to enhance the overall customer experience.
Conduct regular team meetings to discuss performance, share updates, and foster a positive team environment.

Required Skills:
Proven experience in a customer support role, with a focus on team leadership.
Robust understanding of international voice processes and banking collections.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Proficient in using customer support software and tools.
Solid problem-solving skills and a customer-centric approach.

If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.

📌 Customer Support Team Lead Chennai (India)
🏢 Hucon Solutions India Pvt.Ltd
📍 India