We are seeking an E-commerce Customer Service Representative to join our team in Haryana. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their shopping experience. You will assist customers with inquiries, resolve issues, and ensure that they have a seamless experience while shopping on our platform.

Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide information about products, services, and promotions to customers.
Assist customers with order placement, tracking, and returns.
Resolve customer complaints and issues effectively, ensuring customer satisfaction.
Collaborate with other departments to address customer needs and improve service delivery.
Maintain accurate records of customer interactions and transactions.




Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:
Solid communication skills, both verbal and written.
Excellent problem-solving abilities and a customer-centric approach.
Familiarity with e-commerce platforms and customer service tools.
Ability to work in a quick-paced workplace and handle multiple tasks simultaneously.
A positive attitude and a willingness to learn.

If you are passionate about providing outstanding customer service and have a keen interest in e-commerce, we would love to hear from you. Join us in creating a positive shopping experience for our customers!

📌 E Commerce Customer Service Representative Gurugram
🏢 Sharda Consultancy Services
📍 Gurugram