We are seeking a dedicated Technical Support Engineer to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring that their IT systems are running smoothly and efficiently. This role requires a robust understanding of various IT systems and applications, as well as excellent problem-solving skills to troubleshoot and resolve issues effectively.

Key Responsibilities:
Provide technical support to clients via phone, email, and remote access.
Troubleshoot and resolve issues related to IT systems, including Office 365, Active Directory, and ServiceNow.
Assist users with Outlook configuration and other software applications.
Maintain documentation of support requests and resolutions in the ITSM system.
Collaborate with other IT team members to improve support processes and enhance service delivery.




Stay updated on the latest technologies and best practices in technical support.

Required Skills:
Proven experience in technical support or a related field.
Robust troubleshooting skills and the ability to diagnose and resolve technical issues.
Familiarity with ServiceNow and ITSM processes.
Proficiency in Office 365 and Active Directory management.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting chance to make a difference in our clients' IT experiences.

📌 Technical Support Engineer Pune (India)
🏢 Conviction
📍 India