Lead the architectural design and continuous improvement of the ServiceNow platform, focusing on CMDB, data governance, ITIL-aligned processes, and integrations with cloud and enterprise systems.

Key Responsibilities

Lead platform architecture design ensuring scalability and accuracy; support data governance with Product Managers; design configuration management processes aligned with ITIL and Booking.com practices; evolve CMDB towards CSDM alignment; contribute to overall ServiceNow architecture strategy; collaborate with cross-functional teams; implement automation and integration patterns; support discovery and EOL data initiatives; provide reporting and actionable insights; drive continuous improvement and maintain documentation and training.

Requirements

ServiceNow platform architecture design, ServiceNow CMDB, CSDM, ITSM, ITOM, ITAM, Process architecture, Data governance, ITIL best practices, ServiceNow CSA,



ServiceNow CIS ITSM, ServiceNow CIS ITOM, ServiceNow CIS ITAM, ServiceNow CSDM certification, ITIL certification, Workflow automation in ServiceNow, Scripting in ServiceNow, AWS, Google Cloud Platform, Kubernetes, Enterprise systems integration

Role: Architect, Industry Type: Travel & Tourism, Department: UX, Design & Architecture, Employment Type: Full Time, Permanent Role Category: Architecture & Interior Design Education UG: Any Graduate Key Skills ServiceNow CIS ITOMITIL best practicesCSDMITSMITIL certificationITOMData governanceServiceNow CSAServiceNow platform architecture designServiceNow CIS ITSMServiceNow CMDBServiceNow CIS ITAMProcess architectureITAMServiceNow CSDM certificationAWS

📌 CMDB Platform Architect (Bengaluru)
🏢 Randstad Digital
📍 Bengaluru