Company Description AMI is a healthcare-focused operations partner with more than 18 years of experience in Revenue Cycle Management, Release of Information, Record Retrieval and Litigation Support, Healthcare Payer Support, and AI-first Healthcare Contact Center services. The organization employs over 2,000 team members and operates under SOC 2 Type 2 attestation, ISO 27001:2022 certification, and HIPAA-compliant standards, emphasizing data security and operational integrity. AMI uses an AI-driven, co-managed orchestration model that blends client knowledge with its own technology capabilities and delivery infrastructure to address modern complexity and scale.

By designing tailored solutions based on each client’s goals, workflows, and technology environment, AMI helps organizations increase capacity, improve productivity, and maintain transparency and governance. As a single operating partner, AMI supports clients from workforce planning and onboarding through day-to-day delivery and technology solutions for sustainable improvement and growth.

Role Description The Case Processing Executive is a full-time, on-site role based in the Pune District. This role focuses on handling and processing cases accurately within defined timelines, ensuring that all data, documentation, and records are captured, validated, and updated in line with internal guidelines and client requirements.

Responsibilities include reviewing case information for completeness, performing data and order processing activities, coordinating with internal teams to resolve discrepancies,



and maintaining detailed case logs and reports.

The Case Processing

Executive will also support market and data research tasks as needed, adhere to compliance and security protocols, and consistently follow standard operating procedures to maintain quality and operational efficiency. The role requires close collaboration with supervisors and cross-functional teams to meet service-level targets and contribute to continuous process improvement.

Qualifications

- Candidates should possess strong Communication skills, including clear verbal and written communication and the ability to interact professionally with internal stakeholders.
- Candidates should possess solid Analytical Skills and attention to detail to review case data, identify inconsistencies, and support decision-making.
- Candidates should possess proficiency in Data Processing and Order Processing to manage case inputs, updates, and workflow steps accurately.
- Candidates should possess capabilities in Market Research and basic data analysis to support case-related insights and reporting.
- Relevant qualifications include a bachelor’s degree in any discipline (commerce, business, or related fields preferred) also undergraduates and experience in back-office operations, case processing, or healthcare/BPO environments.
- Additional beneficial skills include familiarity with MS Office tools, ability to work in structured, target-driven environments, commitment to data security and confidentiality, and willingness to work adaptable shifts as required.

📌 Case Processing Executive (Pune)
🏢 AM Infoweb
📍 Pune