Relationship Management

- Independently manage key influencer accounts (Assigned Architect, Govt and consultants)
- Identify the key people within accounts who influence glass specification/purchase and build strong relationships with them
- Identify the key external stakeholders which are associated with the project and help sales team in better conversion
- Identify the key people within key external influencer accounts who influence glass purchase and build strong relationships with them
- Implement key account management process with the targeted key influencer account

Revenue

- Understand the project decision making and ensure that all support is provided to sales team for the order closure
- Support sales team in the closure of the project by supporting from key influencer side
- Ensure unique specification to create the differentiation to get better price realization.





Customer Satisfaction

- Ensure better NPS from the assigned customer
- Seek customer feedback and facilitate redressal of any complaints/ issues during project execution
- Undertake defined customer engagement activity

Market Intelligence

- Keep track of the industry trends and competition
- Identify new potential key accounts
- Undertake local and global product benchmarking
- Monitor trends towards policy, codes and norms

Productivity

- Achieve specification strike rate from key accounts influencers being managed
- Achieve better success rate from specified projects
- No of meeting per day
- No. of new customer added
- No. of recent project added

📌 Business Development Manager - CG (Delhi)
🏢 Asahi India Glass Limited (AIS)
📍 Delhi