Job highlights

- Bachelors degree required,MBA or equivalent preferred
- Exposure to both client-facing and back-end operations is essential. Disclaimer : This job posting has been aggregated from external source
- Proven experience in BPO project acquisition,particularly fixed billing contracts
- 10+ years of experience in BPO operations,with at least 3 5 years in a leadership role

Lead the acquisition of new BPO projects both domestic and international, specifically with fixed billing models. Build and maintain solid relationships with potential and existing clients.

Plan and execute seamless transition and integration of new accounts into operations.

Manage end-to-end BPO operations, ensuring adherence to SLAs, KPIs, and quality standards.

Oversee and optimize performance of 500+ seat operations, including staffing, resource allocation, and process efficiency.

Collaborate closely with internal teams including HR, Quality, Training, and Client Servicing.

Drive operational strategy, continuous improvement, and cost-effective delivery.

Present performance reports and operational insights to senior leadership.





Stay up to date with industry trends to identify growth and improvement opportunities.

Required Skills & Experience:

Proven experience in BPO project acquisition, particularly fixed billing contracts.

Solid background in managing large-scale operations (500+ seats) across domestic and international clients.

Strong knowledge of SLA-driven service delivery, workforce management, and quality control.

Demonstrated leadership in high-pressure, fast-paced environments.

Excellent communication, client negotiation, and stakeholder management skills.

Ability to scale operations and lead high-performing teams.

Qualifications:

Bachelors degree required, MBA or equivalent preferred.

10+ years of experience in BPO operations, with at least 3 5 years in a leadership role.

Exposure to both client-facing and back-end operations is essential.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Business Development - BPO Professional (Sahibzada Ajit Singh Nagar)
🏢 Achyutam International
📍 Sahibzada Ajit Singh Nagar