Job highlights

- Customer Service Branch Experience . - Ensure high service quality,fast turnaround time,and seamless grievance resolution. - Maintain branch hygiene,safety,and security standards

Key Result Areas

Supporting Actions

Business Growth Acquisition

- Achieve targets for new CUID creation.

- Drive current customer disbursements as per percentile role benchmarks.

- Ensure net growth and tonnage growth in line with branch plan.

Yield Profitability Management

- Achieve onboarding yield benchmarks

- Drive optimal ticket size, renewal mix, and repeat customer engagement.

- Ensure cost-efficient branch operations.

Portfolio Quality Risk Management

- Maintain auction-to-book ratio

- Ensure strict adherence to LTV, documentation quality, and purity testing protocols.

- Resolve spurious and bentex cases within defined timelines

Collections Delinquency Management

- Deliver resolution for 0-30 DPD bucket.

- Monitor overdue accounts and perform timely follow-up.

- Support recovery actions as per internal guidelines.

Compliance,



Audit Governance

- Achieve audit score as defined, ensure closure of audit findings.

- Maintain zero-tolerance on operational deviations and regulatory breaches.

- Ensure accuracy in process, record keeping, and vault management.

Customer Service Branch Experience

- Ensure high service quality, fast turnaround time, and seamless grievance resolution.

- Maintain branch hygiene, safety, and security standards.

People Leadership Productivity

- Lead ABM, Gold Valuer, GLO, and CSE for daily performance.

- Conduct coaching, on-the-job training, and reviews.

- Ensure manpower productivity as per branch benchmarks

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Branch Manager - Gold Loans - Vishwas Nagar (Anantapur)
🏢 Aditya Birla Insulators
📍 Anantapur