Job highlights

- Skills Required: . People Management .
- Must be proficient with Microsoft Office (intermediate PowerPoint,basic Excel)
- Lead a Team of Trainers, Coaches, TL to enable training delivery.
- Track record in designing and executing successful training programs.
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).
- Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live workplace.
- Excellent communication and leadership skills.
- Ability to plan, multi-task and manage time effectively.
- Strong writing and record keeping ability for reports and training manuals.

Skills Required:

- People Management
- Excellent verbal, written and interpersonal communication skills.
- Must be proficient with Microsoft Office (intermediate PowerPoint, basic Excel).
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Ability to multitask and successfully operate in a fast paced, team environment.

📌 Asst. Manager / Manager Training (Gurugram)
🏢 globiva
📍 Gurugram