Job highlights

- Providing feedbacks to client regarding data on daily basis,providing client with our data to enhance our performance,Handling shift start and shift end activities
- Flexibility to work in 24*7 shifts and extended hours
- Good knowledge of dialer monitoring / strategy and management
- Good Knowledge of MS Excel
- Responsible to manage Dialer efficiency & Team.
- Good knowledge of dialer monitoring/strategy and management.
- Strong analytical and organizational skills.
- Positive Knowledge of MS Excel.
- Knowledge about review desk (PPT).
- Dialer Performance Optimization Skill.
- Responsible for planning strategies to meet process / client requirements.
- Responsible to Manage Dialer team and their daily work schedules, rosters & etc.
- Working with Operation Manager on setting performance benchmarks and reviewing them on a regular basis.
- Client interaction on daily basis in terms of strategy change and production management.




- Interacting with client and respective technical support team on the dialer related issues where and when ever issue comes and impacts the production.
- Providing feedbacks to client regarding data on daily basis, providing client with our data to enhance our performance, Handling shift start and shift end activities.
- Daily MIS reporting based on specified matrices to management & client.
- Reviewing daily and weekly reports.
- Maintaining trackers for indicators/Downtime.
- Work closely with the Operations/WFM to understand the strategy for programs.
- Perform continuous in depth analysis on results and provide strategic solutions to improve performance.
- Manage and maintain department key performance indicators as it pertains to Dialer Operations.
- Assist IT with technical support and diagnostics with call servicing technologies. Provide in-depth reporting on campaign, service, and agent performance.
- Basis Knowledge of SQL and My SQL
- Flexibility to work in 24*7 shifts and extended hours.
- Good Communication and Interpersonal Skills.

📌 Asst. Manager / Manager - Dialer Operation (Bengaluru)
🏢 1POINT1
📍 Bengaluru