Job highlights

- Perform other related duties as assigned and required by Customer Service Manager . Other job duties as assigned .

Assist Account Coordinator with sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross-departmental/internal and external clients through independent work or, at their discretion, accessing team-oriented assistance from internal and external support teams when they deem necessary.

Duties/Responsibilities

- Manage Hatch Order Entry Process for Drop Ship Orders

- Accept and book all customer orders as follows:

- Flex: Order entry via Customer Order and verify and track inbound inventory to get received.

- Custom: Accept and book customer orders, to include verifying bookable documents are complete and accurate prior to booking

- Attend regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution.

- Assist Account Coordinators in collaborating with Product Engineering department to resolve engineering change request.





- Ensure data integrity of customer facing data in Signal/Salesforce systems to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal.

- Perform other related duties as assigned and required by Customer Service Manager

- Other job duties as assigned

Knowledge, Skills, Abilities

- Ability to become a trusted contact to internal and external clients.

- Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner.

- Ability to easily build rapport at all levels with both internal and external clients

- High level of attention to detail and exceptional organizational skills

- Excellent time management and multi-tasking skills

- Ability to adapt and react to quick changes.

- Ability to work independently on projects.

- Ability to work effectively and efficiently under pressure.

- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Account Coordinator (Order Management) (Gurugram)
🏢 thinkahead
📍 Gurugram