- Responsible to manage RCA / Escalation . Design Calendar for Calibration / Tape Review Must have done analysis on quality parameters
- keen understanding on Process Improvement Six Sigma Green Belt Preferred
- Transaction Quality to meet Customer Experience .
- Transaction Quality to meet Customer Experience
- Conduct regular Audits check on team and daily governance
- Manage Team and allocate responsibilities
- Responsible to manage RCA/Escalation
- Design Calendar for Calibration/Tape Review Must have done analysis on quality parameters.
- Grooming of QA(team members)
- Preparing data for MBR, QBR, reviews etc
- Client management. keen understanding on Process Improvement Six Sigma Green Belt Preferred.