Job highlights

- Customers centricity - Internal policies awareness and issue management - Basic MS Excel,Word and Outlook - Good Written communication - Client communication capability .
- Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Positive Written communication - Client communication capability
- Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
- Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like.
- Client KPI measurement, review with internal team and track in his review with team
- Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement.
- Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team

📌 Assistant Manager (Operations For Inbound & Outbound) (Mumbai)
🏢 1POINT1
📍 Mumbai