Tamil, Hindi, Telugu, Malayalam, Kannada- CTC : 4.2 LPA

- Candidate should have min 5 yrs Exp in Inbound/ Outbound Customer support operations - Voice from BPO Background.

- Should have knowledge about Dialer/ APR reports/ Shrinkage control.

- Experience in Inbound Call center management is required.

- Proficient in MS Office and call center equipment/software programs.

Candidate Profile

- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)

- Assume responsibility of budgeting and tracking expenses.

- Hire, coach and provide training to personnel to maintain high customer service standards.

- Prepare & share reports to Client & Top management.

- Should be well aware of Inbound call centre KPIs.

- Capacity to handle multiple processes and effective client management.

Contact Details

- 99406 60776

- 79041 91752

- 98840 33533

Immediate Joiners preferred

📌 Assistant Manager Inbound (Chennai)
🏢 Imarque Solutions
📍 Chennai