Assistant Manager - Digital SBU Quality (Coimbatore)

Assistant Manager - Digital SBU Quality (Coimbatore)

16 Oct
|
Niva Bupa Health insurance
|
Coimbatore

16 Oct

Niva Bupa Health insurance

Coimbatore

Targets/ KRA/ KPI (Tentative Business Nos./ Goals, Measure of Success Weightages)Goals Measures of Success WeightageCall Monitoring orEvaluationThe primary task of a QA inCall Center is call monitoringand sharing actionableinsight.50%Dip CheckWhen the target is to find thespecific type of failure that iskey to the business.20%Coaching/Feedback One on One feedback sessionabout the outcome of the callmonitored or audit findings30%

📌 Assistant Manager - Digital SBU Quality (Coimbatore)
🏢 Niva Bupa Health insurance
📍 Coimbatore

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