Brief Role : To lead and manager a team of 15 customer care associates. Customer Care division is responsible for attending incoming calls, e- mails, voice mails, registration & resolution of service calls, queries, requests at in- house call center unit. It also performs C- Sat indexing, coordinates with field team to monitor & update the call status in CRM
📌 Assistant Manager Customer Care/ Service (Gurugram)
🏢 Right Step Consulting
📍 Gurugram
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