The Assistant Manager – Accounts (Collection) will be responsible for achieving collection targets, maintaining customer relationships, and ensuring timely recovery of receivables. The role involves proactive follow-ups, dispute resolution, credit control monitoring, and collaboration with cross-functional teams to ensure smooth cash flow. The position also requires maintaining accurate records of advances, TDS certificates, and ledgers while driving customer satisfaction through productive communication and service delivery.

Key Responsibilities

1. Collections & Credit Control

- Monitor and execute monthly collection targets (Target: ≥85%).
- Achieve and maintain Days Sales Outstanding (DSO) at 60 days.
- Minimize bad debts to ≤0.5% of total outstanding annually.
- Track customer compliance with credit limits (Standard: 60 days).

2. Customer Follow-ups & Escalations

- Follow up with customers to resolve billing/payment queries.
- Handle difficult customers and escalations with timely solutions.
- Maintain positive customer relationships to ensure on-time payments.
- Resolve invoice disputes within 15 days.

3. Billing, Ledger & Advance Management

- Identify and report billing queries weekly to the billing team, monitor closure.
- Keep ledgers updated by adjusting payment advice against collections.
- Reconcile unused funds and advances – ensuring proper re-billing to avoid revenue loss.
- Ensure ledgers (Cr, Dr, adjustments) are fully updated by 31st March each year.

4. Customer Service Excellence

- Maintain proactive communication channels with customers regarding credit status, payment obligations, and updates.
- Ensure timely resolution of TDS-related issues and collection of correct certificates before due dates.
- Measure service delivery on time and quality perspective.





5. Team Coordination & Development

- Coordinate with team members and departmental heads to address collection issues.
- Guide and support the team in executing recovery strategies.
- Drive special collection recoveries (e.g., SSBV, ANE/KALNE) through coordination.

6. Management Reporting & Targets

- Report on collection performance, achievements, and key challenges.
- Highlight specific achievements during the year (targets achieved, special recoveries, customer feedback).
- Ensure accuracy of SSBV and other project-related collections.

7. Self-Development & Well-being

- Continuously enhance personal skills related to collections and credit control.
- Manage stress effectively, maintain work-life balance, and prioritize well-being.

Requirements

- Domain Knowledge : Strong expertise in collections, credit control, and receivables management.
- Functional Knowledge : Proficiency in billing, ledger reconciliation, TDS certificates, and customer advance adjustments.
- Analytical Ability : Capability to analyze DSO, ageing, credit exposure, and cash flow risk.
- Customer Service Orientation : Strong follow-up, communication, and problem-solving skills with a customer-first approach.
- ERP/Software Proficiency : Hands-on experience in ERP/Zoho systems, Excel, and financial reporting tools.
- Team Leadership : Ability to coordinate with team members, resolve escalations, and drive results.
- Interpersonal Skills : Negotiation, persuasion, and conflict-resolution skills for dealing with difficult customers.
- Time Management : Ability to handle multiple follow-ups, disputes, and reporting within tight deadlines.
- Continuous Improvement Mindset : Proactive approach to reduce outstanding advances, improve collection efficiency, and streamline processes.

📌 Senior Executive - Credit Control (India)
🏢 Station Satcom
📍 India