1. Key Deliverables of the Role Managing the salons profitably and responsible for delivering top line & bottom-line results for the franchise salons.

Responsible for delivering highest level of customer service as per Lakme standards.

Initiating marketing initiatives and local activations.

Ensuring salons are sufficiently staffed with trained manpower.

Additional responsibility of Business Development: -Identify and locate potential franchisee in the selected markets, discovering and exploring opportunities - Screen potential franchisee & finalize the deal and coordinate for Salon Openings

2. Tasks/Activities

Business Operations

Achieving the targeted Average Bill Value (ABV) & footfalls to deliver healthy bottom line results.

Ensuring SOP adherence wrt to service delivery, customer service and staffing for all salons.

Formulate marketing plans and local activations along with marketing team & Franchise.





Responsible for driving product sales in the salons/studios.

Timely collection of Royalty from Franchise.

Evaluate DSR, Monthly reports & Audit reports etc. along with the Franchise.

Cost Orientation Managing the operational costs of the salons to deliver a healthy bottom line

Managing employee costs and ensuring employee retention.

Quality Orientation

Ensuring SOP adherence wrt to service delivery & customer delivery as per standards defined by Lakme.

Ensure all salon staff is trained as per Lakme standards.

Carry out monthly audits to ensure Quality as per Lakme standards.

Franchise Development

Responsible for the launch and development of the franchisee as per the agreed terms and conditions.

📌 Area Business Manager (Mumbai)
🏢 Acme Services
📍 Mumbai