Job highlights

- Provide on-call support as part of 24 7 shift rotations.
- Qualifications: . 5-7 years of experience in application support or similar roles

Job Summary: The Senior Engineer L2 is responsible for managing technical escalations, troubleshooting, and resolving complex issues associated with Retail Net Banking and Mobile Banking. This role demands hands-on expertise in Linux, PL/SQL, Middleware, and APIs to ensure smooth operations and maintain application stability in a 24 7 environment.

Key Responsibilities:

- Troubleshoot and resolve L2-level application issues for Retail Net Banking and Mobile Banking channels.
- Conduct root cause analysis for recurring technical problems and recommend long-term solutions.
- Collaborate with L1 and L3 teams to ensure seamless resolution of issues.
- Implement patches, bug fixes, and minor enhancements in coordination with development teams.




- Monitor system performance and address potential issues proactively.
- Develop and maintain documentation, knowledge articles, and training materials to enhance team capabilities.
- Provide on-call support as part of 24 7 shift rotations.

Qualifications:

- 5-7 years of experience in application support or similar roles.
- Proven expertise in Linux, PL/SQL, Middleware, and APIs.
- Extensive experience in the Banking and Financial Services sector, with a focus on Channels Retail Net Banking and Mobile Banking.

Skills:

- Excellent oral and written communication skills.
- Robust analytical and problem-solving abilities.
- Effective team collaboration and technical troubleshooting expertise.

📌 Application Support - Senior Engineer (Mumbai)
🏢 Clover Infotech
📍 Mumbai