Scope of Work – iCare CRM Apprentice

- CRM User Support

Provide first-level support for user queries and issues related to the

- CRM application.

Analyse reported issues and perform basic troubleshooting.

Coordinate with the relevant team members for issues requiring further technical investigation.

Maintain proper tracking of user issues, resolutions, and pending items.

Assist in identifying recurring issues and suggest possible improvements.

- CRM Change Requests &
- Recent Requirements

Assist in understanding business requirements and converting them into technical tasks.

Support development, testing, bug fixing, and deployment activities under guidance.

Participate in requirement discussions, testing, and UAT support where required.

3.

Technical

Development &

- Learning

Gain practical exposure to modern web application development technologies used in

- CRM.

Basic understanding and hands-on exposure to:

NestJS / Node.js – Backend development and APIs

Angular – Front-end development

MySQL – Database queries, data analysis, and basic database operations

Linux – Application/server environment and basic troubleshooting

- Understand REST APIs and basic application integration concepts.

📌 Apprentice (Bengaluru)
🏢 Ample Group
📍 Bengaluru