- Ensure appropriate infrastructure and resource availability in vendors to carry out collections as per operating plan

- Formulate collection strategies for the dpd basis as well as per market dynamics, portfolio spread/segmentation and business requirements

- Identify critical /non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution

- Conduct regular performance review with all vendors, Agency supervisors callers for all critical metrics to track the portfolio health and ensure healthy process

- Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies

- Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction

- Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner





- Ensure 100 % coverage of cases of allocated

- Ensure monthly cost provisions are reported to Finance team as per timelines

- Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in current markets ensuring portfolio hygiene

- Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction

- Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge Offs, Gross write-offSettlement loss rates, rate of recovery

📌 Agency Manager Collections (Bengaluru)
🏢 SmartCoin
📍 Bengaluru