Job highlights

- Bachelors degree in finance,commerce,accounting,or a related finance discipline (mandatory)
- MBA or postgraduate qualification in Finance or Operations is preferred
- Proven experience of leading teams and managing service delivery
- Minimum 5 years of hands-on experience supporting SAP Concur

Job Summary Job Title: Accounts Payable, Travel Expense Management. We are seeking an experienced and results-oriented professional to be a part of the Travel Expense (TE) CoE. The ideal candidate will have solid expertise in end-to-end TE processes, policy compliance, audit, controls, stakeholder management, and process improvement.

Experience with SAP Concur, AppZen, Microsoft Excel, and PowerPoint is an added advantage. This role requires excellent communication skills, analytical thinking, and the ability to collaborate with cross-functional teams to drive operational efficiency and enhance employee experience.

What you will need to be successful

- Bachelor's degree in finance, commerce, accounting, or a related finance discipline (mandatory).
- MBA or postgraduate qualification in Finance or Operations is preferred.
- 8-15 years of experience in Finance Operations, Shared Services, or Global Business Services (GBS/GCC).
- Minimum 5 years of hands-on experience supporting SAP Concur.
- Demonstrated experience in Travel And Expense operations within a multinational environment.
- Proven experience of leading teams and managing service delivery.
- Experience working with global stakeholders across multiple regions and time zones.
- Exposure to process transitions, transformation, or automation initiatives is preferred.
- Strong expertise in SAP Concur Expense and Travel.
- Strong analytical skills with advanced Microsoft Excel and reporting tools.
- Experience with Power BI, Tableau, or similar visualization tools is an advantage.
- Understanding financial controls, compliance, and audit requirements.

- Customer Centricity





- Operational Excellence

- Strategic Thinking

- Stakeholder Management

- Change Leadership On a typical day you will

Operational Leadership

- Lead end-to-end Travel Expense operations, ensuring high-quality service delivery and compliance with global policies.
- Monitor and manage service levels (SLAs), operational KPIs, productivity, quality, and customer satisfaction metrics.
- Drive operational governance through regular business reviews, performance reporting, and issue resolution.
- Manage escalations and ensure timely closure of complex operational issues.

Process Excellence Transformation

- Identify opportunities for process simplification, standardization, automation, and digitization.
- Lead continuous improvement initiatives using Lean, Six Sigma, or similar operational excellence methodologies.
- Partner with Digital, IT, and Product teams to enhance SAP Concur capabilities and user experience.
- Support implementation of new policies, system enhancements, and global process transitions.

Governance Compliance

- Ensure adherence to corporate Travel Expense policies, financial controls, and statutory requirements.
- Support internal and external audits by maintaining strong documentation and control frameworks.
- Identify operational risks and implement sustainable mitigation plans.
- Maintain process documentation, SOPs, and knowledge repositories.

Stakeholder Management

- Build trusted relationships with regional and global business stakeholders.
- Collaborate with Finance, Procurement, Payroll, HR, Tax,



and Internal Audit teams to resolve business issues and improve service delivery.
- Present operational performance, insights, and improvement recommendations to senior leadership.

People Leadership

- Lead, coach, and develop a high-performing operations team.
- Foster a culture of accountability, collaboration, innovation, and continuous learning.
- Support talent development, succession planning, and employee engagement initiatives.
- Drive performance management and capability building across the team.

Qualifications

Required Skills To succeed in this role, you bring deep expertise in expense management combined with a strategic mindset and a passion for driving global transformation.

About the department

As part of this role, you will be part of our newly formed Travel Expense CoE, which is responsible for managing the global processes for Travel Expense in OTIS. With 72,000 employees based globally, the TE CoE plays an important strategic role to ensure process compliance and employee satisfaction.

Our team is dedicated to delivering superior service to our stakeholders and adding value through standardization and efficiency. The atmosphere is dynamic and collaborative, with a strong focus on innovation and continuous improvement.

Success Measures

- Consistently meeting or exceeding SLA and KPI targets.
- Driving measurable improvements in efficiency, quality, and user experience.
- Maintaining strong compliance and audit outcomes.
- Delivering successful process transformation and automation initiatives.
- Building an engaged, high-performing team.
- Establishing strong partnerships with global stakeholders and business leaders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Accounts Payable, Travel & Expense Management Professional (Bengaluru)
🏢 Otis
📍 Bengaluru